Privicy Policy
We respect your privacy and are committed to maintaining your confidence and trust. Accordingly we maintain the following privacy policy to protect personal information you provide online. Any information you give to us will be held with extreme care and will not be used in ways that you have not consented to.
If you choose to email us and provide personally identifiable information about yourself, we will not use the information for any purpose other than to respond to your inquiry. We do not sell, rent, loan, trade or lease any personal information collected on our site. Our web site logs are not personally identifiable and we make no attempt to link them with the individuals that actually browse the site.
Our web sites track information about the visits to the web site. For example, it compiles statistics that show the daily number of visitors to the site, the daily requests received for particular files on the web site, and what countries those requests come from. These aggregated statistics are used internally to provide better services to the public and may also be provided to others, however, the statistics contain no personal information and cannot be used to gather such information.
On our web site, you may find links to third party web sites. Please note that we are not responsible for the privacy policies or content on third party sites. Therefore, it is recommended that you read the privacy policy of third party web sites for your information.
If you have any questions concerning this privacy policy, please don't hesitate to contact us Toll Free Ph 1-800-661-3096.
Pricing Policy
While we have made every effort to ensure the accuracy of the information on our website and catalogues, some prices and specifications may be subject to change. We strive to provide our customers with a low price every day. However, market conditions may cause prices to change without notice.
The prices in our catalogues reflect current market prices at the time of printing and may be higher or lower when you place your order. Please check with our Order Desk 1-800-661-3096 or email kitop@telus.net.
Business discounts apply to list prices.
Prices in the catalogues, flyers and on the website do not include, and are subject to, all aplicable taxes and levies. The Goods and Services Tax (GST) will be charged in accourdance with Provincial and Territorial law. These taxes will be shown seperatly on the invoice.
Product Description Policy
We are not responsible for typographical errors. The product details are based on the most up-to-date information available at the time of publication, and the vendor has solely provided any claims to the performance or manufacturing of the products. Specifications may be changed or products discontinued without notice.
Payment Policy
Payment must be received within net 30 days from the date of invoice, with approved credit. Finance charges will apply to overdue accounts.
Payment by Cash, Cheque, Debit Card, MasterCard and Visa are accaptable. Payments by EFT and E-mail Transfer available. If paying by E-mail trasfer please send payments to kitop@telus.net. For pre-authorized EFT payments contact us 1-800-661-3096.
Returns Policy
At Kit Office Plus we strive to provide best product and customer service. We understand that sometime there can be an issue with order and return has to be made. The first thing call our Customer Service at 1-800-661-3096 and we will help you. We will do what ever it takes to fix the issue.
Full credit or refund will be issued on any regularly stocked items returned within 30 days of delivery, accompanied by the invoice or cash receipt (conditions may apply, consult our customer service representative).
Before returning any product please make sure following conditions are met:
- All return merchandise must be in saleable condition, complete with the original packaging, accessories and all instruction materials.
- Return RA # to be included with merchandise.
- Any defected merchandise must be reported within 5 days of invoice date.
- Conceald damaged merchandise should be reported immediatly.
Below are categories of merchandise that can or cannot be return.
Office Supplies
- Unopened, unused items are eligible for an exchange or full refund within 30 days of the invoice date.
- Opened and unused items may be eligible for an exchange within 30 days of the invoice date.
- Defected / Damaged items are eligible for exchange only within 30 days of purchase.
- Special order items are NOT returnable.
Printer, Ink and Toners
- Printers must be completely re-saleable and returned within 15 days of the invoice date or they are non-refundable. Please note: Warranty calls must be placed with the respectful manufacturer. Depending on the type of warranty being provided, the manufacturer will determine the appropriate course of action.
- Unopened, unused ink and toner are eligible for an exchange or full refund within 30 days of the invoice date.
- Opened and in any way used ink and toners will not be eligible for exchange or return. Some exceptions may apply. contact Customer Service at 1-800-661-3096
- Defected/Damaged ink or toners are eligible for an exchange only within 30 days of purchase.
Technology and Electronic Products (computers, laptops, tablets, monitors etc.)
- Unopened, unused items are eligible for exchange or full return only in the original package and with all accessories and instructions materials. Return within 20 days of the invoice date.
- Opened items may not be eligible for return. Contact Customer Service at 1-800-661-3096
- Damaged/Defected items are eligible for exchange only within 20 days of the invoice date.
How to make a return:
- Call 1-800-661-3096 with information about return and we will issue a RA (Return Autorization) number.
- Pack the item in original box (if applicable) and write RMA# on the lable.
- Ship Items to address:
9709 100 Street, Peace River, AB T8S 1J7
Please note: Customer required to cover shipping cost, unless Kit Office Plus was at fault.
Or Dropp Off the items at one of our locations for FREE.
The Return will be proccessed only when Items are received and examinied for damage/defect. If the return approved the Excahnge or Credit amount will be applied on the customer Account.
