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Policies

Privicy Policy

We hold your privacy in the highest regard and remain committed to upholding your confidence and trust in us. As such, we have formulated the following privacy policy to safeguard the personal information that you furnish us online. We assure you that every piece of information that you provide us will be treated with the utmost care and will not be used in ways that you have not authorized.


In the event that you choose to email us and supply personally identifiable information, we shall only use this information to respond to your inquiry and for no other purpose. Notably, we do not sell, rent, trade, or lease any personal information that we collect on our website. Furthermore, our website logs are anonymous and do not contain any identifiable information. Therefore, we do not attempt to link them to any individuals who browse the site.


Our website tracks information about the visits to the site, such as the daily number of visitors, the daily requests for particular files, and the countries from which those requests originate. These aggregated statistics are used internally to enhance our services to the public and may also be shared with others. However, they do not contain personal information and do not enable us to gather such information.


It is essential to note that our website may contain links to third-party websites, and we do not assume any responsibility for their privacy policies or content. We, therefore, recommend that you read the privacy policy of any third-party website you choose to visit.


For any inquiries regarding this privacy policy, please do not hesitate to contact us on Toll-Free Ph 1-800-661-3096.

Pricing Policy

Despite our best efforts to maintain accuracy, some prices and specifications on our website and catalogs may be subject to change. We consistently strive to provide our customers with a competitive price, but market conditions can cause prices to fluctuate without prior notice.


Our catalogs reflect current market prices at the time of printing and may differ from the prices at the time of order placement. We encourage you to verify prices by contacting our Order Desk at 1-800-661-3096 or via email at admin@kitofficeplus.com


Please note that business discounts are applicable only to list prices.


The prices listed on our catalogs, flyers, and website exclude applicable taxes and levies. The Goods and Services Tax (GST) will be charged in accordance with Provincial and Territorial laws. These taxes will be itemized separately on the invoice.

Product Description Policy

Please note that we do not take responsibility for any typographical errors. The product details provided are based on the latest available information at the time of publication, and any claims regarding the performance or manufacturing of the products are solely provided by the vendor. Please be aware that specifications may be subject to change, and products may be discontinued without prior notice.

Payment Policy

Please ensure that payment is made within 30 days of the invoice date, provided that you have been approved for credit. Overdue accounts will be subject to finance charges.

We accept payment by cash, cheque, debit card, MasterCard, and Visa, as well as payments by EFT and email transfer. If you wish to make a payment by email transfer, kindly direct it to admin@kitofficeplus.com. For pre-authorized EFT payments, please contact us at 1-800-661-3096.

Returns Policy

At Kit Office Plus we strive to provide best product and customer service. We understand that sometime there can be an issue with order and return has to be made. The first thing call our Customer Service at 1-800-661-3096 and we will help you. We will do what ever it takes to fix the issue. 

Full credit or refund will be issued on any regularly stocked items returned within 30 days of delivery, accompanied by the invoice or cash receipt (conditions may apply, consult our customer service representative). 

Before returning any product please make sure following conditions are met:

- All return merchandise must be in saleable condition, complete with the original packaging, accessories and all instruction materials.

- Return RA # to be included with merchandise.

- Any defected merchandise must be reported within 5 days of invoice date.

- Conceald damaged merchandise should be reported immediatly.

Below are categories of merchandise that can or cannot be return.

Office Supplies

- Unopened, unused items are eligible for an exchange or full refund within 30 days of the invoice date.
- Opened and unused items may be eligible for an exchange within 30 days of the invoice date.
- Defected / Damaged items are eligible for exchange only within 30 days of purchase.
- Special order items are NOT returnable.
 
Printer, Ink and Toners
 
- Printers must be completely re-saleable and returned within 15 days of the invoice date or they are non-refundable. Please note: Warranty calls must be placed with the respectful manufacturer. Depending on the type of warranty being provided, the manufacturer will determine the appropriate course of action.
- Unopened, unused ink and toner are eligible for an exchange or full refund within 30 days of the invoice date.
- Opened and in any way used ink and toners will not be eligible for exchange or return. Some exceptions may apply. contact Customer Service at 1-800-661-3096
- Defected/Damaged ink or toners are eligible for an exchange only within 30 days of purchase.
 
Technology and Electronic Products (computers, laptops, tablets, monitors etc.)
 
- Unopened, unused items are eligible for exchange or full return only in the original package and with all accessories and instructions materials. Return within 20 days of the invoice date.
- Opened items may not be eligible for return. Contact Customer Service at 1-800-661-3096
- Damaged/Defected items are eligible for exchange only within 20 days of the invoice date.
 
Special Order Merchandise
 
- All special orders are fial and non-refundable unless Kit Office Plus makes an error.
 
How to make a return:

- Call 1-800-661-3096 with information about return and we will issue a RA (Return Autorization) number.

- Pack the item in original box (if applicable) and write RMA# on the lable.

- Ship Items to address:

9709 100 Street, Peace River, AB T8S 1J7

Please note: Customer required to cover shipping cost, unless  Kit Office Plus was at fault. 

Or Drop Off the items at one of our locations for FREE.

The Return will be proccessed only when Items are received and examinied for damage/defect. If the return approved the Excahnge or Credit amount will be applied on the customer Account.

 

 
 

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